Otay Mesa Vacation Packages

Nice hotel, very close to all of the great things the gaslamp quarter has to offer. Room are spacious, although a little dated. The staff at the front desk are great but I found the staff in general simply ok.

Amazing stay and we will do it again the kids loves it a lot.

Issue #1: When I showed up at 3:30 (for a 3PM check-in), I was given a key to a room. When I went to the room, there was a maintenance person saying that the room would be ready in 30 minutes. I had to go down to the lobby and get moved to the room next door. Issue #2: The hotel was incredibly loud due to a wedding reception in the restaurant below. In fact, it was so loud I had to leave the hotel and go for a walk due to the sound and vibration in my room. Issue #3: I also got charged $12 for a damaged towel which they said was due to discoloration. The only way that towel could have been discolored was from something on the floor of the hotel room or their cleaning process. Needless to say, I will never stay there again. And I recommend to anyone else to avoid this hotel.

The staff mostly weren’t kind. They were unprofessional and sometimes rude and not happy to do their job. Our last night staying there they blocked the street with a big golf cart that had a hug cart attached to it , and instead of backing off they stayed there and told me to pass by!!! On one side there were cars parking and that’s why the street was so narrow !!!! I was stuck there and couldn’t even back off and with their wrong guidance I try to pass so I hit the parked car and then instead of being helpful and apologize for their wrong doing they started to yell : call security!!!! Even though the owner of the parked car was ok and said it’s ok, it’s only a scratch but the staff was so rude and violent! We end up pay couple of dollars to the other car for minor scratches , but who is going to pay for our damage!!! And worst was the way the guilty staff treated us!!! All around this resort was lots of homeless and every time I was going for a walk I felt so unsafe! It was like a public parking there and any body could come inside and park and do whatever they wanted to do. I don’t recommend there at all.